Scoreline sells online services — plans, logins, featured listings, websites and verification — and no physical goods, so nothing is shipped or returned. This policy explains when we refund a payment.
1. Cancelling before the service starts
If an organizer or club application is turned down, or you cancel before your plan or login is activated, we refund the full amount.
2. Plans and logins
- You may ask for a full refund within 7 days of payment if the plan or login has not been used (no tournament created, no match scored, no feature used).
- After it has been used, or after 7 days, payments for the current period are not refundable. Plans do not renew by themselves, so nothing more is charged.
3. Featured listings and websites
Refundable in full until the listing or website goes live; not refundable once it is live.
4. Verification fees
Refundable in full until we start the review. Once the review has started, the fee is not refundable, whatever the outcome.
5. Mistakes and failed services
If you were charged twice, charged the wrong amount, or a paid feature did not work because of a fault on our side that we could not fix within 7 days, we refund the amount concerned.
6. How to ask and how long it takes
- Contact us with your name, the payment reference and the reason, within 30 days of the payment.
- We reply within 3 working days. Approved refunds are made to the original payment method (card payments back to the same card; bank transfers to the account they came from) within 14 working days.
Contact
Scoreline · Anuradhapura, Sri Lanka.
Email: [email protected]